How to reach moss
Five addresses, one per kind of question. Pick the one that fits, and write in plain language. We prefer email to a ticket form.
- Producthello@mossfold.com
For a real question about whether moss fits the way you work. A person reads this address.
- Billing and accountsaccounts@mossfold.com
For invoices, refunds, plan changes, and anything to do with money.
- Privacy and dataprivacy@mossfold.com
For data access requests, deletion, and complaints. Reply within the windows the law requires.
- Press and partnershipspress@mossfold.com
For journalists, integration proposals, and agency enquiries.
- Legal noticeslegal@mossfold.com
Moss LLC is the operating entity behind moss. Our registered postal address will be published here before moss is generally available; until then, legal notices by email are accepted as valid service.
We reply within two working days. moss is in early access and the team is small, so plain-language email beats a ticket form.